NURS FPX 6214 Assessment 2 Stakeholder Meeting

Name

Capella university

NURS-FPX 6214 Health Care Informatics and Technology

Prof. Name

Date

Stakeholder Meeting

Greetings everyone, I am ________, and I would like to welcome you to my presentation. Today, I will be discussing the stakeholder meeting needed to support the integration of a telehealth counseling program into existing services at St. Anthony Medical Center (SAMC).

Stakeholder Meeting

Healthcare technology improvements have made digital tools fundamental to current healthcare service delivery patterns. The presentation outlines the development of a telehealth counseling service at SAMC, which intends to enhance mental healthcare delivery for rural students. Successful adoption requires active involvement of IT specialists along with clinical staff, as well as hospital administrators and patients (Rural Health Information Hub, 2024). The program’s objective consists of enhancing care quality together with access, while its impact will be measured by means of patient satisfaction levels with improved outcomes, improved cost efficiency, and streamlined operations.

Key Stakeholders Involved

Various important stakeholders need to work together to implement a telehealth counseling program at SAMC successfully. Multiple teams along with specific personnel serve essential functions to guarantee the safe integration of telehealth services which maintain compliance while operating smoothly within operational structures and digital platforms.

Information Technology (IT) Team

IT personnel will create the technological framework for both security measures and system integration between the telehealth solution and current hospital systems. IT professionals must guarantee HIPAA-compliant infrastructure and data encryption services, and secure video conferencing functionality, as well as support electronic systems used by the hospital. The staff members conduct cybersecurity risk assessments alongside their duty to address all potential system vulnerabilities (Haleem et al., 2021).

Clinical Staff (Nurses and Mental Health Providers)

The delivery of virtual counseling services to rural students will be performed by these professionals. The clinical staff’s involvement enables the project team to verify that telehealth technology remains easy to access and matches both clinical standards and user-friendly requirements in care delivery. The healthcare professionals need to evaluate how digital solutions can maintain therapeutic interpersonal connections while protecting privacy boundaries and ensuring correct documentation in digital sessions.

Administrative Leaders

Administrators within hospitals maintain the responsibility to acquire money and distribute assets while making sure the project connects with the organization’s targets. The responsibility of these administrators consists of conducting financial viability assessments as well as overseeing vendor management tasks together with maintaining telehealth compliance standards (Haleem et al., 2021).

Rural Student Population (End Users)

The target users of telehealth counseling services need proper consideration throughout the platform choice phase and the service development process. Successful adoption and equitable care needs to consider the essential factors which comprise student digital access together with privacy concerns and communication preferences.

Areas of Uncertainty

During stakeholder gatherings it is crucial to handle four main challenges: regulatory needs, technical service stability, student digital skill development and healthcare data protection along with user training standards. Telehealth counseling services must receive major proactive planning to enable the delivery of safe and sustainable effective services.

Scheduled Stakeholder Meeting

A telehealth counseling program designed for rural students will be integrated into SAMC through a scheduled meeting framework. The gathering targets three main elements, which are system compatibility, security needs, and HIPAA compliance, as well as staff training requirements. Project success requires attendance from IT personnel and clinical staff, together with administrative staff and school representatives, at the essential meeting to give input about progress updates (Houser et al., 2023). People attending the educational program meeting must be present at the SAMC conference room on Friday, March 16, 2023, at 9:00 AM. Every participant needs to attend the scheduled event.

Agenda

The integration of the telehealth counseling program at SAMC will cover the following key points in the meeting agenda:

• An introduction to the new telehealth counseling program, highlighting its goals and the expected benefits for both staff and rural students.
• A detailed discussion will be held on how the telehealth program will be incorporated into the existing system and the timeline for its implementation.
• The meeting will outline the training sessions scheduled for staff, aimed at enhancing their ability to effectively use the new system.
• The required technical specifications, including hardware and software needs for the telehealth counseling program, will be presented.
• A Q&A session will be conducted to allow staff members to raise any questions or concerns regarding the program.

The success of the program relies on the assumption that all staff members will fully understand its impact. It is essential that all stakeholders are informed about how the telehealth system will enhance patient care and improve the overall effectiveness of the hospital once implemented.

Impact on Patient Care

The implementation of telehealth counseling at SAMC will enhance the results achieved for students from rural locations. This remote mental health counseling access eliminates restrictions related to both geographical distances and professional health provider availability limitations. The new system enables students to get prompt mental healthcare support without requiring distant travel, which minimizes care delay time. This program will offer enhanced convenience and privacy features, which will stimulate proper help-seeking behavior among students to enhance their well-being and academic accomplishments (Ezeamii, 2024).

The implementation of telehealth counseling at SAMC will create more effective organizational service practices. The program simplifies service delivery because remote counseling enables counselors to manage their practices from any location, which optimizes resources while decreasing the need for personal patient meetings. The medical center can serve a broader variety of students who live in distant locations by implementing this program, which helps rural communities gain access to specialized healthcare services. Better mental health care availability creates increased student participation, resulting in improved results for students and the medical center personnel (Ezeamii, 2024). The accessible telehealth counseling service creates benefits for long-term medical center success through improved patient satisfaction combined with stronger patient retention rates.

Standards for Assessing Organizational Effectiveness

Several assessment elements will be used to determine the success of activating the telehealth counseling program at SAMC for rural students. The program’s effectiveness will be observed through reduced travel distances and eliminated obstacles, which enable students to access mental health assistance. Telehealth counseling success tracking involves the total number of conducted sessions and the students’ growing interest in mental health resources.

The program pays attention to student satisfaction along with academic results because it focuses on delivering prompt assistance to promote enhanced student well-being. This evaluation will determine both operational savings and better counselor performance efficiency, in addition to cost-effectiveness metrics. Lastly, the system’s capability to scale up in the future for service extension and service integration will also be examined (Orsolini et al., 2021).

Outcome Metrics for Assessing the Effectiveness of the Telehealth Counseling Program

SAMC needs established measures to assess the success of their telehealth counseling program for rural students in increasing patient care standards and engagement levels as well as operational efficiency. The established metrics create a definitive data system which monitors the healthcare delivery results for rural students. The established set of outcome measures consists of data to evaluate the program’s operational success.

Patient Satisfaction

Patient satisfaction levels will determine how successful the program turns out to be. Via surveys and feedback forms, SAMC evaluates both the counseling quality and the telehealth platform usability. The observation of patient technology complications and challenges will help identify prospects to enhance user interfaces and experiences. Enhanced patient satisfaction strengthens both student engagement with treatment programs and better adherence to care plans, which boosts positive health benefits in rural student populations (Morelli et al., 2024).

Improved Patient Outcomes

Patients who use telehealth counseling services should display enhanced mental health functionality and demonstrate reduced academic and professional absences. The SAMC will evaluate outcome success through data collection of student mental health status alongside academic results before and after service implementation. When mental health concerns receive early attention through the program, students can achieve better outcomes for their well-being now while avoiding the necessity of future advanced medical care. The enhanced mental health capabilities could result in decreased emergency healthcare visits among patients without proper mental health care.

Reduced Healthcare Costs

Telehealth counseling deployment brings about expected healthcare cost reductions as a main benefit. The remote counseling services at SAMC help decrease expenses from patient transportation needs, along with in-person check-ups and no-shows. The assessment of program financial viability requires analysis of savings from the telehealth program and costs from typical face-to-face healthcare appointments. A decrease in nonessential in-person meetings represents a way to lighten healthcare resource requirements, which enables the center to apply resources with greater efficiency.

Operational Efficiency

The operational efficiency evaluation for the telehealth counseling program will determine the session scheduling time and duration differences compared to traditional in-person counseling sessions. The study tracks how readily counselors maintain access to patient files and achieve remote evaluation goals, and maintain contact with students during the assessment process.

Workplace efficiency improvements will optimize organizational procedures while diminishing the need for employee administrative work, which enables staff to increase their attention on caring for patients. Research will establish the ability of telehealth delivery to enable counselors to support more clients without harming their service quality. Through the implementation of these outcome measures, SAMC will establish a telehealth counseling program that demonstrates positive effects on patient care quality and operational efficiency (Morelli et al., 2024).

Assessing the Quality of Current Data

To initiate the telehealth counseling program at SAMC, it is vital to evaluate the quality level of existing data stored in hospital systems. The evaluation process reveals current practice deficiencies to enable proper implementation of the new system for improved student healthcare in rural areas. Key areas to evaluate include:

Data Completeness

The proper completion of data contained in SAMC’s system remains essential for delivering full patient care to rural students who present distinctive health complications. Patient care accuracy together with treatment plans faces possible inaccuracies due to data gaps and incomplete records. The evaluation of current data system performance will reveal potentially deficient information which SAMC needs to handle before implementing telehealth services. Students will experience better system transitions when all student health information is maintained in the new system (Appleton et al., 2021).

Data Accuracy

A high level of accurate data represents an essential requirement when delivering telehealth services safely and effectively. An inconsistent patient record system may cause student patients to receive incorrect diagnoses as well as inappropriate treatment strategies. The systematic process at SAMC must examine current database accuracy by detecting and resolving database errors and outdated entries, as well as system discrepancies. This correction of data inaccuracies will allow the telehealth counseling program to run effectively and supply dependable information to healthcare providers.

Data Security

Telehealth services require patient data security because it ensures privacy and fulfills regulatory specifications when sensitive information moves electronically. The organization should evaluate existing security methods to both discover present weaknesses and assess particular telehealth requirements, which include video chats and remote healthcare monitoring through technology. Improved security measures will defend student privacy and develop trust in the telehealth counseling program (Houser et al., 2023).

System Compatibility

SAMC needs its new telehealth counseling system to connect fittingly with its present electronic health records technology framework. The analysis of how the current system interacts with the telehealth platform determines operational stability throughout the platform migration process. The evaluation process of SAMC must focus on technological factors, including software version compatibility, system design structure, and data transmission elements, to achieve operational integration. The organization must handle compatibility difficulties in advance to stop delays or operational inefficiencies when launching the program (Appleton et al., 2021).

Ensuring Patient Privacy and Confidentiality

Telehealth counseling services at SAMC require clients to follow explicit security measures under the Health Insurance Portability and Accountability Act (HIPAA) standards to protect the privacy of student health information. The healthcare organization needs to establish comprehensive data protection systems that secure valuable patient information from unauthorized access or publicity.

SAMC must deploy strict protocols for system access authorization and authentication, which cover all telehealth platforms utilized. A HIPAA training program should deliver complete staff education about protection protocols for patient privacy, together with secure student data procedures. The complete telehealth counseling staff needs training on electronic system risks and must acquire secure usage skills of those systems. Medical workflows at SAMC must abide by HIPAA rules and established best practices to deliver the best standards of telehealth privacy for all patients (HHS, 2022).

Steps and Timeline for Implementing the Telehealth Counseling Program at St. Anthony Medical Center

SAMC needs to specify the precise needs and goals before implementing its telehealth counseling program. The development process requires the selection of required system components together with appropriate functionalities and proper integration with existing counseling technology infrastructure.

Select Vendor

The selection of the vendor who can create the essential telehealth solution begins after the requirements become defined. Healthcare system vendors should be compared for their offerings while price considerations meet alongside their work with similar healthcare systems.

Design and Configure

The system implementation will proceed after choosing a vendor. The delivery of the telehealth platform requires customizations to match SAMC’s existing EHR system alongside training for staff members who use the program (Kobeissi & Hickey, 2023).

Test and Validate

Full implementation of the telehealth platform needs validation and testing sessions that confirm security measures together with functionality standards and user-friendly interfaces.

Deployment

A staged release procedure will bring the telehealth counseling program to its operational level. The program deployment includes testing at each stage before expanding until the full telehealth program is launched.

Timeline

The proposed timeframe to establish the telehealth counseling program spans 10 months. A two-month period will begin with infrastructure analysis and need definition. The following three-month period will cover both vendor selection and customization requirements. A period of three months will be dedicated to performing tests and training staff while integrating the system. The last two months of the program will concentrate on both deployment and persistent maintenance support.

Assumption

The project timeline relies on both stakeholder cooperation and the necessary resources being at hand. The timeline will become longer when unexpected issues occur.

Conclusion

In conclusion, the integration of a telehealth counseling program at SAMC for rural students offers significant potential to enhance access to mental healthcare while improving patient outcomes and operational efficiency. Successful implementation relies on close collaboration among key stakeholders, including IT teams, clinical staff, administrators, and the student population.

By addressing critical factors such as system compatibility, data security, and staff training, SAMC can create a robust and effective telehealth platform. The proposed 10-month timeline allows for careful planning, testing, and deployment, with continuous monitoring to ensure optimal service delivery. As the program evolves, its success will be measured by improved patient satisfaction, better mental health outcomes, reduced healthcare costs, and enhanced operational efficiency. The telehealth counseling service holds promise for expanding access to essential care and ultimately improving the well-being and academic success of rural students at SAMC.

References

Appleton, R., Williams, J., Juan, N. V. S., Needle, J. J., Schlief, M., Jordan, H., Rains, L. S., Goulding, L., Badhan, M., Roxburgh, E., Barnett, P., Spyridonidis, S., Tomaskova, M., Mo, J., Seppänen, J. H., Haime, Z., Casetta, C., Papamichail, A., Evans, B. L., & Simpson, A. (2021). Implementation, adoption and perceptions of telemental health during the COVID-19 pandemic: A systematic review. Journal of Medical Internet Research, 23(12), e31746. https://doi.org/10.2196/31746 

Ezeamii, V. C. (2024). Revolutionizing healthcare: How telemedicine is improving patient outcomes and expanding access to care. Cureus, 16(7), e63881. https://doi.org/10.7759/cureus.63881

NURS FPX 6214 Assessment 2 Stakeholder Meeting

Haleem, A., Javaid, M., Singh, R. P., & Suman, R. (2021). Telemedicine for healthcare: Capabilities, features, barriers, and applications. Sensors International, 2(2), 100–117. https://pmc.ncbi.nlm.nih.gov/articles/PMC8590973/ 

HHS. (2022, June 21). HIPAA and Telehealth. HHS.gov. https://www.hhs.gov/hipaa/for-professionals/special-topics/telehealth/index.html 

Houser, S., Flite, C., & Foster, S. (2023). Privacy and security risk factors related to telehealth services – A systematic review. Perspectives in Health Information Management, 20(1), 1f. https://pmc.ncbi.nlm.nih.gov/articles/PMC9860467/ 

Kobeissi, M. M., & Hickey, J. V. (2023). An infrastructure to provide safer, higher quality, and more equitable telehealth. The Joint Commission Journal on Quality and Patient Safety, 49(4), 213–222. https://doi.org/10.1016/j.jcjq.2023.01.006 

Morelli, S., Daniele, C., D’Avenio, G., Grigioni, M., & Giansanti, D. (2024). Optimizing telehealth: Leveraging key performance indicators for enhanced telehealth and digital healthcare outcomes (telemechron study). Healthcare, 12(13), 1319. https://doi.org/10.3390/healthcare12131319 

Orsolini, L., Pompili, S., Salvi, V., & Volpe, U. (2021). A systematic review on telemental health in youth mental health: Focus on anxiety, depression and obsessive-compulsive disorder. Medicina, 57(8), 793. https://doi.org/10.3390/medicina57080793 

NURS FPX 6214 Assessment 2 Stakeholder Meeting

Rural Health Information Hub. (2024). Telehealth and health information technology in rural healthcare overview – rural health information hub. Www.ruralhealthinfo.org. https://www.ruralhealthinfo.org/topics/telehealth-health-it