NURS FPX 6210 Assessment 2 Strategic Planning

Strategic Planning

Strategic planning is vital in an ever-evolving healthcare landscape to overcome challenges and prepare for future obstacles. This paper explores NYU Langone Health’s strategic goals: to execute a hospital-wide patient safety education program and establish multilingual patient services in the telehealth system, supporting them with the wider objective and standards of the healthcare settings. This strategic plan will integrate key leadership qualities, cultural and ethical factors, and healthcare policies. Additionally, appropriate leadership and healthcare theories guide the effective execution and long-term success of these planned programs.

Strategic Goal Statements and Outcomes

Our principal short-term aim within the next year is to train 90% of NYU Langone Health’s healthcare personnel in the safety education program of the hospital, focusing on cultural skill, collaboration, and patient support. The importance of this training is multifaceted. Initially, it is projected to improve the staff’s understanding of vulnerable populations’ needs, ensure improved communication, and address gaps in patient harm. This will create a more inclusive and respectful healthcare setting, leading to safer and more effective care. Moreover, extensive training can considerably enhance staff competency in recognizing and addressing cultural and communication barriers, paramount to ensuring equitable care and improving patient outcomes across diverse populations. Additionally, competent staff provide more personalized and culturally sensitive care in a landscape where patient diversity continues to grow. It fosters trust and enhances the patient experience.

In five years or extended, our long-standing aim for NYU Langone Health is to implement a goal multilingual patient facilities within the telehealth system and provide equitable virtual care for non-English-speaking patients. The ultimate aim is a significant 50% expansion of multilingual skills within the hospital telehealth system. Outcomes from the execution of this effort will be diverse. Principally, it will promote complete, timely, accessible, and effective care regardless of language proficiency in virtual healthcare. Ensuring that non-English-speaking patients receive equitable, quality care without language barriers. Furthermore, it will enhance patient satisfaction, improve health outcomes, and strengthen provider-patient communication (Sharma et al., 2023). Lastly, it will support compliance with regulatory requirements, foster culture and establish NYU Langone Health as a leader in equitable telehealth. It improves financial sustainability by reducing language barrier costs and attracting a broader patient base.

NURS FPX 6210 Assessment 2 Strategic Planning

NURS FPX 6210 Assessment 2 Strategic Planning

Our short-term goal of training NYU Langone Health healthcare staff through a patient safety education program focused on cultural competence aligns with our long-term goal of developing multilingual patient support within the telehealth system. As staff become more skilled in intercultural competency, they will gain a deeper understanding of the diverse needs of patients. This enhanced cultural awareness will facilitate the integration of multilingual resources into the telehealth platform to receive optimal care.  Proficiency in accessing and applying culturally relevant resources will be essential in achieving our short-term goals, directly contributing to the long-term goals of creating a timely, accessible, and culturally responsive telehealth system that meets the needs of underserved communities.

Potential barriers to achieving these goals include resource restraints, such as limited funding or staff availability for training programs and the development of multilingual support services. There is resistance to change from healthcare staff unfamiliar with or hesitant to adopt cultural competence education or new telehealth tools. Technological challenges, such as integrating multilingual capabilities into the telehealth system, could hinder progress. Diverse patient populations have varying levels of trust or comfort with telehealth (Shin et al., 2021). Overcoming these barriers will require careful planning, adequate resources, staff buy-in and continuous evaluation to ensure that initiatives are effective and accessible to all patients.

Relevance of Proposed Goals to the Mission, Vision, and Values

NYU Langone Health is inflexibly established in its purpose to deliver patients with personalized, culturally sensitive care. It is directed by solid promises of security, quality, and incessant development. Our proposed aims endorse this mission and help us understand our vision. The temporary aim of guaranteeing 90% of staff in the hospital-wide patient safety education program relates to our objective and standards. By highlighting precise and rapid information management, we strengthen our promise to equitable, timely and effective care. Telehealth is pivotal in today’s healthcare landscape.

Executing telehealth services is optional and necessary to support our promise to bring the finest treatment. The long-standing aim of 50% expansion of multilingual skills within the hospital telehealth system is our dedication to patient satisfaction. It improves health outcomes and provider-patient communication, a core mission component. Achieving this would enhance the health of those we serve and reinforce public trust and confidence in NYU Langone Health. This trust is vital and aligns with our vision of being an inspiration for healthcare excellence in the community. 

Areas of Uncertainty or Knowledge Gaps

A key uncertainty within our strategic plan lies in the anticipated efficacy of the patient safety education program in fostering cultural skills among healthcare staff. Potential gaps include the program’s ability to address diverse staff readiness levels and its capacity to sustain engagement and encourage behavioral changes. Additionally, resistance to adopting new methods in cultural skill training could hinder its full execution. Concerning the telehealth initiative, challenges exist around integrating multilingual support into the system regarding the scalability of technology and the precision of real-time translation services. There are gaps in understanding how diverse patients engage with telehealth, especially with varying technological literacy, trust concerns, privacy issues and regulations concerns. These uncertainties and gaps complicate the successful execution of the proposed plan and obstruct long-term success.

Analysis of Strategic Goals about Technology, Ethics, Culture, and Regulations

Our planned goals and outcomes of the patient safety education program and the telehealth initiative at NYU Langone Health emphasize the importance of safety-focused cultural patient educational programs. It ensures patients receive essential safety data that respects and aligns with their artistic and ethical values. Competent staff provide more personalized and culturally sensitive care in a landscape where patient diversity continues to grow. It fosters trust and enhances the patient experience.

Technology integration is central to strengthening cultural skills through digital platforms, such as e-learning modules or virtual simulations for staff training. The growth of multilingual services within the telehealth system directly utilizes technology to bridge language barriers and improve patient outcomes (Kulju et al., 2024). This technological progress aims to make healthcare more accessible and efficient. Ethically, the strategic plan emphasizes respecting patient diversity, ensuring that healthcare delivery is fair and respectful, and aligning with patient rights regardless of language proficiency.

 Culturally, it underscores the importance of caring for diverse patient populations’ values and practices. It promotes inclusivity and reduces disparities from underserved or non-English-speaking backgrounds. Furthermore, the multilingual telehealth initiative addresses cultural needs. It ensures compliance with regulatory requirements, such as those set forth by the Affordable Care Act (ACA) and the Civil Rights Act, which mandate unbiased access to care.

The focus on cultural skills and multilingual services reflects an understanding of the ethical duty to respect patient diversity. It ensures that healthcare delivery is fair and respectful. Our strategic plan ensures alignment with healthcare rules, including the Health Insurance Portability and Accountability Act (HIPAA). It safeguards patient confidentiality. It adheres to telehealth practices and other relevant laws, promoting secure, compliant, and effective healthcare delivery across diverse patient populations (Kirkland & Hyman, 2021).

Limitations of the Goals

Our strategic goals for the patient safety education program and the telehealth initiative are ambitious. There are several limitations to consider. The efficacy of the patient safety education program in achieving cultural competence is hindered by staff resistance to change, varying levels of baseline knowledge. Additionally, expanding multilingual skills in the telehealth system faces issues regarding technological limitations, such as ensuring real-time and maintaining system scalability. There are difficulties in reaching diverse patient populations with varying levels of technological literacy, which could impact the success of the telehealth initiative.

Cultural limitations arise in ensuring that the education program and telehealth services fully address the unique needs of diverse patient populations. Ethical challenges could emerge in safeguarding patient privacy, particularly telehealth (Sharma et al., 2023). At the same time, regulatory constraints involve ensuring compliance with healthcare standards, such as HIPAA, and navigating the complexities of telehealth laws across different authorities.

Integration of Leadership and Healthcare Theories in Strategic Goals

Transformational leadership supports our strategic goals at NYU Langone Health. It is a contributor to guiding staff through the patient safety education program. Transformational leaders inspire and motivate staff to adopt cultural skill education by fostering an environment of trust. These leaders will ensure that the training aligns with the organization’s mission and values by emphasizing the importance of personalized and culturally sensitive care. Their leadership addresses resistance to change, driving staff engagement and sustained behavioral change to improve patient safety outcomes and guarantee that providers are equipped to encounter the diverse needs of patients. Transformational leadership is crucial in motivating healthcare teams to leverage telehealth technology for better patient care (Okolo et al., 2024).  

Integration of multilingual skills into the telehealth system guided by the Diffusion of Innovation (DOI) theory. It facilitates the adoption of new technologies among staff at NYU Langone Health and patients by addressing barriers to innovation. By applying DOI, leaders can identify key factors such as perceived complexity and the potential for increased communication. This theory helps leaders manage the pace of adoption and ensures that staff and patients have the support and training they need to embrace telehealth (Mo et al., 2021). Moreover, the Health Belief Model (HBM) is another key theory in understanding how patients perceive and engage with telehealth services. Leaders can tailor the telehealth experience to address patient concerns and increase acceptance by focusing on perceived benefits, barriers, and self-efficacy.

Ensuring that patients understand the benefits of using telehealth for their healthcare needs will improve engagement and satisfaction (Mo et al., 2021). Regarding the education program goal, DOI and HBM are integral in nurturing a culture of learning and cultural skills within the hospital. DOI guides the distribution of educational materials and cultural training tools to staff, ensuring that skill strategies are adopted smoothly. HBM addresses factors affecting staff readiness to engage with the education program, such as the perceived importance of cultural skill and their self-efficacy in integrating these practices into patient care. 

DOI and HBM theories provide valuable outlines for integrating telehealth and patient safety education. There are some potential gaps. DOI does not fully address the deep-rooted struggle to modification among nurses or patients, which could slow the implementation of new technologies. HBM, while helpful in understanding patient engagement, might not account for the complex sociocultural factors that influence healthcare behaviors. There is a limitation in applying Transformational Leadership theory. There are challenges in ensuring that all leaders within NYU Langone Health adopt a transformational approach.

Leadership Qualities and Skills

Effective leadership for successfully executing our strategic plan at NYU Langone Health requires a combination of key qualities and skills. Visionary leadership is crucial in aligning the team with the hospital’s long-term goals of patient safety and multilingual telehealth services. It inspires commitment to these aims. Strong communication skills are vital for ensuring all stakeholders are well-informed and engaged. Adaptability allows leaders to respond to technological issues or staff resistance. Decision-making abilities are needed to navigate complex situations and adjust the plan (Okolo et al., 2024).

A commitment to continuous learning ensures that the strategic direction remains relevant and effective. It leads to the success of the initiatives. The evaluation assumes that staff may be receptive to cultural competence training and that staff and patients adopt technological integration into telehealth. It assumes that there may be adequate resources for training and infrastructure, and the perceived benefits and ease of use influence patient engagement in telehealth. Lastly, it assumes that regulatory compliance and ethical concerns can met during the execution process.

Conclusion

The strategic planning process outlined in this assessment involves establishing a comprehensive patient safety education program and multilingual telehealth services at NYU Langone Health. Integrating leadership theories like transformational leadership and models such as DOI and HBM will guide the process, addressing potential barriers like resistance to change, technological limitations, and cultural challenges. Key leadership qualities required include vision, strong communication, and adaptability to ensure the success and sustainability of these initiatives.

References

Kirkland, A., & Hyman, M. (2021). Civil rights as patient experience: How healthcare organizations handle discrimination complaints. Law & Society Review, 55(2), 273–295. https://doi.org/10.1111/lasr.12554

Kulju, E., E. Jarva, A. Oikarinen, M. Hammarén, O. Kanste, & Mikkonen, K. (2024). Educational interventions and their effects on healthcare professionals’ digital competence development: A systematic review. International Journal of Medical Informatics, 185, 105396. https://doi.org/10.1016/j.ijmedinf.2024.105396

Mo, P. K., Luo, S., Wang, S., Zhao, J., Zhang, G., Li, L., Li, L., Xie, L., & Lau, J. T. F. (2021). Intention to receive the COVID-19 vaccination in China: Application of the diffusion of innovations theory and the moderating role of openness to experience. Vaccines, 9(2), 129. https://doi.org/10.3390/vaccines9020129

Okolo, C. A., Ijeh, S., Arowoogun, J. O., Adeniyi, A. O., & Omotayo, O. (2024). Healthcare managers’ role in addressing health disparities: A review of strategies. International Journal of Applied Research in Social Sciences, 6(4), 518–531. https://doi.org/10.51594/ijarss.v6i4.989

Sharma, A. E., Lisker, S., Fields, J. D., Aulakh, V., Figoni, K., Jones, M. E., Arora, N. B., Sarkar, U., & Lyles, C. R. (2023). Language-specific challenges and solutions for equitable telemedicine implementation in the primary care safety net during COVID-19. Journal of General Internal Medicine, 38(14), 3123–3133. https://doi.org/10.1007/s11606-023-08304-2

NURS FPX 6210 Assessment 2 Strategic Planning

Shin, T. M., Ortega, P., & Hardin, K. (2021). Educating clinicians to improve telemedicine access for patients with limited english proficiency. Challenges, 12(2), 34. https://doi.org/10.3390/challe12020034