NURS FPX 6210 Assessment 3 Strategic Visioning With Stakeholders

Name

Capella university

NURS-FPX 6210 Leadership and Management for Nurse Executives

Prof. Name

Date

Strategic Visioning with Stakeholders

Welcome, and thank you for being part of this strategic visioning session. I am Angela. I am excited to present our strategic plan for NYU Langone Health to our key stakeholders. This session unifies our vision, evaluates operational strategies, and examines control measures vital for effective execution. We have crafted a strategic framework centered on two key priorities: launching an inclusive patient safety education program emphasizing cultural competence and integrating multilingual patient care facilities into the hospital’s telehealth system to ensure quality care. This presentation outlines a clear course for NYU Langone Health’s growth, emphasizing clear goals and structured timelines to uphold quality care.

Strategic Plan Summary for Quality and Safety Improvements in a Care Setting

Hospitals ensuring top-notch care is a perpetual challenge, and we have identified a set of planned aims to lift NYU Langone Health values. Our first aim is to ensure Expertise in Cultural Care, Communication, and Patient Support in a hospital-wide patient security education program. The initiative metrics include the percentage of staff who complete the training, improved patient satisfaction scores, and reduced safety incidents related to cultural misunderstandings, communication failures, and patient advocacy issues. Our ambitious targets for this goal include training 90% of NYU Langone Health’s staff in the hospital’s patient safety program within the following year. We aim to recover the workers’ sympathetic to poor community desires, safeguard enhanced collaboration, and reduce discourse breaches in maltreatment by 30% over 12 months.

It will generate a considerate atmosphere. It leads to harmless and efficient attention. To achieve this, we plan to roll out a rigorous Healthcare Staff Intercultural Training structured in manifold stages, from preliminary evaluation to innovative training. A new guidance program will enable seasoned employees to support and assist their incoming team members. Twice-monthly training sessions will be arranged to keep employees consistently informed and current. However, this goal has been argued. We anticipate struggles from some who hesitate to adopt new practices or perceive the training as time-consuming. Additionally, inherent system weaknesses pose risks, such as inconsistent training applications across departments and limited resources for ongoing support (Moon et al., 2022). Additionally, the cost impact of improvements and skill-building sessions poses significant risks to the plan’s effective implementation.

NURS FPX 6210 Assessment 3 Strategic Visioning With Stakeholders

The second goal addresses the significant Improvement in Virtual Linguistic Accessibility and Patient Satisfaction. NYU Langone Health aims to establish a diverse-language patient support center within the telehealth platform, ensuring fair and accessible remote care for individuals with limited English proficiency. Metrics to evaluate our progress are the number of multilingual services integrated into the telehealth system, patient satisfaction rates among non-English-speaking patients, reduction in language-related barriers, and improved health outcomes for these patients. Our strategic targets are achieving a 50% expansion of multilingual skills within the hospital telehealth system over five years and ensuring a 92% adherence to multilingual skills within the next three years.

We aim to garner 80% positive feedback on our appropriate and efficient attention, irrespective of linguistic skill in remote care, by the end of year 4. Several initiatives have been laid out to make these targets attainable. These include the recruitment and training of bilingual staff, the execution of real-time translation services, and the establishment of a dedicated team to monitor and improve language access in virtual care settings. Patient education campaigns focusing on multilingual patient education will also be launched (Sharma et al., 2023). However, the path to achieving this goal faces challenges, such as the potential shortage of bilingual staff, integrating translation technology into existing systems, and ensuring quality across various languages. Moreover, there are issues of regulatory compliance, maintaining patient privacy in multilingual virtual settings, and financial challenges related to the cost of technology and training.

Stakeholder Communication Strategy for Care Quality & Safety

The foundation of our planned proposal to improve quality and safety within NYU Langone Health hinges upon effective communication with our core stakeholders. We have identified key areas such as proficiency in intercultural care, communication, patient support, and the improvement in virtual linguistic accessibility and patient satisfaction. It strengthens patient trust; our stakeholders must be informed and active participants in these initiatives. Our strategic plan’s key stakeholders and constituencies include NYU Langone Health leadership, healthcare staff, patients, and external partners.

Hospital leadership, including senior executives and department heads. They will play a pivotal role in providing strategic direction. Leaders ensure adequate resource allocation and support the integration of cultural competence and multilingual support into the healthcare system. Healthcare staff, those in direct patient care, will be the primary beneficiaries of the patient safety education program, and strategies will be implemented to improve cultural care and communication in underserved populations. They will be responsible for completing training, engaging in mentorship, and adopting best practices for patient safety (Rejas et al., 2022). 

Patients from non-English-speaking backgrounds are central to this initiative, as these changes will directly impact their experiences with patient care and satisfaction. Technology vendors will provide essential tools and support for integrating translation services, telehealth platforms, and multilingual capabilities, ensuring seamless communication and enhanced patient care. Feedback from patients and their families will guide progress in cultural care and linguistic accessibility. External partners, such as bilingual staff agencies, translation technology providers and community organizations, will assist in recruiting resources and providing the support needed for the multilingual telehealth initiative (Rejas et al., 2022). These stakeholders collaborate to ensure the successful execution of the strategic goals. It fosters an inclusive, safe, and effective healthcare setting.

Communication Approach

Effective communication with key partners and communities is crucial for the successful execution and long-term viability of our strategic objectives at NYU Langone Health. To achieve proficiency in intercultural care, communication, and patient support, the hospital leadership will communicate the importance of the patient safety education program through regular briefings, interactive workshops, and targeted updates. Quarterly strategic reviews will be presented to ensure that healthcare staff understand the training objectives, their role in improving cultural care, and the measurable targets for patient safety, such as reducing safety incidents and improving patient satisfaction. The leadership team will also align the entire hospital staff through transparent discussions and resource allocation (Rejas et al., 2022). 

To foster engagement, mentorship systems, monthly in-service training sessions, and twice-a-month reminder courses will be used to keep all healthcare professionals informed and actively involved in the process. For patients, families, and external partners, communication should be tailored to improve virtual linguistic accessibility and patient satisfaction. Families will be engaged through informational sessions, multilingual educational resources, and feedback surveys to understand better how the telehealth system changes impact their experience and care.

NURS FPX 6210 Assessment 3 Strategic Visioning With Stakeholders

Ensuring timely and effective communication is critical for non-English-speaking patients, so regular updates regarding integrating multilingual services into telehealth will be shared through diverse channels. Annual presentations and regular report submissions will keep local authorities and regulators ensuring that the strategic plan aligns with state and federal regulations regarding patient privacy, multilingual accessibility, and healthcare standards (Rejas et al., 2022). Their participation in monitoring compliance and providing guidance helps ensure that NYU Langone Health’s initiatives meet legal and ethical needs. External partners, such as technology vendors and community organizations, will ensure bi-monthly meetings through consultations and collaborative efforts to enhance the translation services and monitor the success of multilingual support. 

Cultural and Ethical Considerations

Cultural and ethical attention is central to ensuring that NYU Langone Health’s strategic plan fosters inclusivity and respect for diverse populations. It assures stakeholders of successful execution. The patient safety education program must address cultural sensitivity, ensuring staff are equipped to understand and meet the needs of cultural groups. Ethical concerns include maintaining patient privacy in multilingual telehealth settings and ensuring equitable access to care for stakeholders. Integrating multilingual services must respect linguistic diversity while upholding communication standards (Alrebh et al., 2024). Finally, the engagement of families and external partners should prioritize cultural relevance to promote better patient outcomes, reinforcing stakeholder confidence in the plan’s success.

Assumptions

Our strategic plan outlined in NYU Langone Health’s plan has assumptions. It assumes that hospital leadership and healthcare staff are committed to ongoing education and will actively engage in the patient safety education program. The plan presumes that there will be sufficient resources and support to implement cultural competence training and integrate multilingual services into the telehealth system. It assumes that patients and their families actively participate in feedback processes, providing valuable insights for improvement. The strategy relies on continued collaboration with external partners, including technology vendors and community organizations, to enhance service delivery and maintain compliance with regulatory standards.

Alignment Actions for Quality & Safety Improvements in a Care Setting

Structure Alignment

To align the structure of NYU Langone Health with the strategic goals, it is essential to implement clear communication channels. It ensures resource allocation and collaboration across departments. The Chief Executive Officer (CEO) and Chief Information Officer (CIO) must prioritize cultural skills and multilingual support by embedding these aims into the organization’s policies and daily operations. The education program and multilingual patient facility within the telehealth system goal will be streamlined by a dedicated team, including education coordinators and telehealth specialists, ensuring the integration of cultural skill training and multilingual abilities.

Skilled staff, proficient in intercultural care, communication, and telehealth technology, will be trained to meet the needs of diverse populations (Aden, 2024). Aligning the structure requires investing in technology systems like telehealth platforms and translation services to support linguistic accessibility and improve patient care. However, software challenges, including integrating translation tools with existing systems, pose potential obstacles. 

Systems Integration

To align systems integration, it is essential to synchronize the technology infrastructure, streamline data flow, and ensure seamless interoperability across platforms. This includes integrating telehealth systems with multilingual translation tools, electronic health records (EHR), and patient safety education platforms. An IT team oversees the optimization of these systems to ensure that patient data, training modules, and telehealth services are interrelated (Aden, 2024). It will involve providing staff with the required training to use the integrated systems. It ensures data safety and compliance with rules. Regular system updates and performance monitoring will be crucial to address technical integration gaps.

Promotion of Shared Values

Our strategic goals for promoting shared values at NYU Langone Health focus on fostering a culture of inclusivity, respect, and patient-centered care. Leadership will embed these values into the organization’s mission and vision and align with patient safety and satisfaction goals. Healthcare staff will be encouraged to embrace diversity, cultural competence, and effective communication as core elements of their roles. Regular discussions and team-building activities will reinforce these values among staff, creating an environment of collaboration and respect. Patient, family, and community feedback will be integrated to enhance these efforts continually. Creating a collaborative and values-driven environment will ensure long-term success and alignment with our strategic objectives.

Management Style Refinement

Our strategies focus on refining management styles at NYU Langone Health to enhance leadership efficiency, collaboration, and accountability. Senior executives will adopt a transformational leadership approach. It fosters transparency, inclusivity, and proactive decision-making. Department heads will streamline communication by implementing structured feedback mechanisms. It ensures that staff feedback is heard and valued. Healthcare staff will be trained in adaptive leadership to balance organizational goals with team well-being, improving motivation and engagement (Okolo et al., 2024). Data-driven decision-making will be prioritized, using performance metrics and patient satisfaction scores to guide improvements. Additionally, mentorship programs and leadership workshops will ensure continuous professional growth that upholds patient care and safety excellence.

Staff Training and Skill Enhancement

Our strategic goals align staff training and skill enhancement with NYU Langone Health’s strategic goals by executing structured education programs and targeted competency development. Leadership and training coordinators will streamline staff education through regular workshops, mentorship programs, and certification courses tailored to intercultural care, patient safety, and virtual linguistic accessibility. Skilled staff proficient in digital health tools and multilingual communication will be prioritized to enhance patient interactions and telehealth effectiveness (Shin et al., 2021). Continuous expert growth will be reinforced through performance evaluations, competency assessments, and ongoing learning opportunities. This structured approach ensures that staff capabilities are aligned with institutional objectives, driving improved patient outcomes and operational efficiency.

Onboarding and Orientation

In the setting of NYU Langone Health, orientation and onboarding are integral to ensuring that staff are aligned with the hospital’s goals of improving cultural competence, patient safety, and multilingual support in telehealth services. The orientation process will familiarize new employees with the hospital’s mission and specific goals, such as the execution of the patient safety education program and the integration of multilingual services into telehealth. Onboarding will further enhance this by offering training and mentorship to develop skills in intercultural care, communication, and virtual care delivery (Kamau et al., 2023). This approach will enhance retention, satisfaction, and organizational efficiency in achieving long-term aims.

Evaluation of Orientation and Onboarding Success

The success of orientation and onboarding at NYU Langone Health will be evaluated using key criteria. It includes staff competency assessments, feedback surveys, retention rates, and patient care outcomes. Competency assessments will measure new hires’ proficiency in cultural care, communication, and patient safety protocols. Feedback surveys from employees and stakeholders will gauge satisfaction with the training process and identify areas for improvement. Retention rates will be monitored to assess the efficiency of onboarding in fostering long-term engagement. Patient care outcomes, such as error reduction and improved satisfaction scores, will indicate a well-structured onboarding process (Rejas et al., 2022). Regular adjustments will ensure improvement and alignment with institutional priorities.

Evaluating Implementation and Outcomes Vs. Current Benchmarks

The execution and results of NYU Langone Health’s strategic plan will be evaluated by comparing key performance indicators (KPIs) to established benchmarks. These benchmarks will include metrics such as staff training completion rates, improvements in patient safety, and patient satisfaction scores. Progress on the patient safety education program will be evaluated by the percentage of staff who complete the training and the reduction in safety incidents related to cultural communication failures. The integration of multilingual services in the telehealth system will be assessed by tracking the number of languages offered, patient satisfaction and the efficacy of real-time translation services in virtual care (Rejas et al., 2022). 

Performance, such as quarterly and annual reviews, will be reviewed regularly to ensure alignment with hospital goals. These reviews will involve hospital leadership and stakeholders who will analyze both quantitative data like patient satisfaction scores and training metrics and qualitative data such as patient and staff feedback and case studies of improved communication (Rejas et al., 2022). Feedback from stakeholders and patients will be crucial in recognizing areas for perfection and ensuring the hospital’s strategies are refined. 

Some areas of uncertainty could impact the successful execution of our goals. One area of uncertainty lies in the efficacy of the patient safety education program across diverse healthcare teams, as the impact of cultural competence training on real-world patient outcomes can vary based on staff engagement and local departmental dynamics. Integrating multilingual services into the telehealth system raises challenges related to the adaptability of translation technologies, which may not fully capture the nuances of patient communication in every language. Knowledge gaps also exist around measuring the long-term effects of these initiatives on patient safety, staff retention, and hospital performance. 

Incorporating Cultural, Ethical, and Regulatory Considerations in the Strategic Plan Design and Implementation

Cultural Considerations

Cultural considerations are crucial in designing and implementing NYU Langone Health’s strategic plan. They impact patient care, staff engagement, and organizational efficacy. Recognizing the diversity of the patient population, the plan incorporates cultural competence into staff training. It ensures that staff understand the unique needs of various cultural groups and can deliver care that respects and aligns with their values and beliefs. Integrating multilingual support in telehealth services is designed to address language barriers. It ensures that all patients have equitable access to care regardless of their linguistic background (Kamau et al., 2023). It influences the recruitment of bilingual staff, the development of educational materials, and the tailoring of communication strategies to foster inclusivity and patient care.

Ethical Considerations

Ethical concerns are vital in shaping the execution and design of NYU Langone Health’s strategic plan. They ensure that all actions align with fairness, integrity, and respect for patient rights. The plan emphasizes the importance of maintaining patient privacy and confidentiality in the integration of multilingual support and telehealth services by adhering to regulatory outlines like the Health Insurance Portability and Accountability Act (HIPAA) (Kirkland & Hyman, 2021). Ethical guidelines are embedded in the patient safety education program, fostering a culture of accountability and respect for diverse patient needs. The strategies ensure equitable access to care and protect vulnerable populations from discrimination.

Regulatory Considerations

Regulatory matters are critical in shaping the strategic plan for NYU Langone Health. They ensure that goals comply with healthcare laws, standards, and policies. The design and implementation of the plan are guided by regulations such as HIPAA, which safeguards patient privacy while integrating multilingual support and telehealth services (Kirkland & Hyman, 2021). Additionally, compliance with state and federal healthcare regulations ensures that patient care is delivered equitably, especially for non-English-speaking patients. The strategic goals, including cultural competence training and virtual linguistic accessibility, align with the regulations governing healthcare accessibility and patient safety.

Potential Conflicts

Potential conflicts related to cultural, ethical, and regulatory concerns arise during the execution of the strategic plan. Cultural conflicts could stem from varying patient expectations or misunderstandings due to diverse cultural beliefs and practices. It hinders communication and patient care. Ethical conflicts emerge when balancing patient autonomy and informed consent, particularly in cases where cultural norms influence patients’ preferences for treatment or telehealth options. Regulatory conflicts could occur if the implementation of multilingual support or telehealth services inadvertently violates privacy regulations, such as HIPAA, or fails to meet state and federal standards for healthcare accessibility.

The Role of a Nurse Leader in Implementing and Sustaining a Strategic Direction

As a nurse leader, my role in executing the strategic plan at NYU Langone Health is centered around fostering a culture of collaboration and ensuring that the nursing staff is aligned with the hospital’s strategic goals. Communicating the strategic plan’s vision, priorities, and objectives, emphasizing the importance of cultural skills and patient safety education. Effective leadership involves guiding staff through the changes in practice, ensuring that they understand the expectations, have access to necessary resources, and feel supported through ongoing training and mentorship programs (Moon et al., 2022). By continuously monitoring progress, providing feedback, and encouraging open communication, staff are engaged and empowered to contribute to the hospital’s initiatives.

To sustain the strategic direction, focus on creating a system that encourages continuous learning and adaptation to evolving patient care needs. I will ensure that the nursing team is well-equipped to implement new strategies, such as enhancing virtual linguistic accessibility and improving patient communication. The team is working towards achieving long-term success by fostering a supportive and inclusive environment. Interdisciplinary teams, external partners, and regulatory bodies to stay informed about best practices and policy changes, ensuring that our strategic plan remains responsive and adaptable.

The strategic plan assumes the necessary authority, resources, and support to drive the initiatives. It is assumed that nurses should be inspired and engaged, ensuring they are aligned with the plan’s goals and motivated to participate in the required training and development programs. There is an expectation that facilitates communication and collaboration among stakeholders and ensures smooth integration of cultural skills and patient safety strategies (Moon et al., 2022). It is assumed that it addresses challenges, such as resource limitations or resistance to change, while promoting quality care. 

Leveraging Leadership Qualities for Successful Strategic Implementation and Direction

Adopting a vision-driven approach is essential for implementing and sustaining the strategic plan. By clearly articulating a compelling vision for the future, the team embraces the goals and works towards achieving them with commitment. This approach will provide the necessary direction and focus, aligning team efforts toward common objectives. The vision-driven strategy will help ensure that every action taken is purpose-driven and aligned with the longstanding goals of the hospital (Okolo et al., 2024). It serves as a tool for overcoming challenges by reminding the team of the broader impact of their efforts on patient care and success.

A collaborative leadership style will foster a strong sense of teamwork and shared responsibility among stakeholders. This style emphasizes open communication, active listening, and collective decision-making, ensuring that every team member’s input is valued. Empowering staff to contribute their unique insights and expertise by encouraging collaboration, leading to more effective problem-solving and innovation. This approach also builds trust and strengthens relationships within the team, which is crucial for sustaining the strategic direction (Okolo et al., 2024). Recognizing opportunities for personal growth is just as important. Adapting to the rapidly evolving technological landscape in healthcare requires continuous learning. Engaging in professional development, seeking mentorship from healthcare IT experts, and exploring change management courses are valuable avenues for growth. Encouraging a feedback-rich environment refines the strategic approach based on team inputs and fosters personal leadership development. 

Conclusion

The successful implementation and sustainability of the strategic plan at NYU Langone Health depend on a well-coordinated approach involving clear communication, collaboration, and alignment of goals. By leveraging leadership qualities, fostering staff training, addressing cultural, ethical, and regulatory considerations, and aligning systems and structures, we can ensure that the plan effectively meets patient needs, especially in areas like cultural competence and multilingual support. Furthermore, recognizing the importance of personal growth for team members and leaders, embracing new technologies, and continuously refining strategies based on feedback will contribute to ongoing success. 

References

Aden, M. (2024). Interpreting the future: Navigating the tele revolution in healthcare language access. Elsevier EBooks, 453–468. https://doi.org/10.1016/b978-0-443-23901-4.00033-7

Alrebh, A. H., Aljadher, A. M., Bader Khalid Alghaith, Baothman, M. S., Wafa Radhi Al-Shaban, & Al, A. (2024). Ethical considerations in telemedicine and remote patient care. Journal of Healthcare Sciences, 04(12), 905–911. https://doi.org/10.52533/johs.2024.41233

NURS FPX 6210 Assessment 3 Strategic Visioning With Stakeholders

Kamau, S., Koskenranta, M., Isakov, T.-M., Kuivila, H., Oikarainen, A., Tomietto, M., & Mikkonen, K. (2023). Culturally and linguistically diverse registered nurses’ experiences of integration into nursing workforce – A qualitative descriptive study. Nurse Education Today, 121, 105700. https://doi.org/10.1016/j.nedt.2022.105700

Moon, S. E. J., Hogden, A., & Eljiz, K. (2022). Sustaining improvement of hospital-wide initiative for patient safety and quality: A systematic scoping review. BMJ Open Quality, 11(4), 1–12. https://doi.org/10.1136/bmjoq-2022-002057

Okolo, C. A., Ijeh, S., Arowoogun, J. O., Adeniyi, A. O., & Omotayo, O. (2024). Healthcare managers’ role in addressing health disparities: A review of strategies. International Journal of Applied Research in Social Sciences, 6(4), 518–531. https://doi.org/10.51594/ijarss.v6i4.989

Rejas, V. M., Thomas, E. E., Kelly, J. T., & Smith, A. C. (2022). A multi-stakeholder approach is needed to reduce the digital divide and encourage equitable access to telehealth. Journal of Telemedicine and Telecare, 29(1), 73–78. https://doi.org/10.1177/1357633×221107995

Sharma, A. E., Lisker, S., Fields, J. D., Aulakh, V., Figoni, K., Jones, M. E., Arora, N. B., Sarkar, U., & Lyles, C. R. (2023). Language-specific challenges and solutions for equitable telemedicine implementation in the primary care safety net during COVID-19. Journal of General Internal Medicine, 38(14), 3123–3133. https://doi.org/10.1007/s11606-023-08304-2

NURS FPX 6210 Assessment 3 Strategic Visioning With Stakeholders

Shin, T. M., Ortega, P., & Hardin, K. (2021). Educating clinicians to improve telemedicine access for patients with limited English proficiency. Challenges, 12(2), 34. https://doi.org/10.3390/challe12020034